Privacy Policy

1. Who we are

This website is operated by LemonBen.

If you have any questions about this Privacy Policy or how your personal information is used, you can contact us at:

lemonbenmusic@gmail.com

2. What information we collect

We may collect the following information when you use the website:

• Your email address, if you sign up to unlock an Episode or receive updates
• Your fan number and the Episode you signed up for
• Signup date and time
• The page or campaign you signed up from
• Tracking information from links, such as UTM source, medium, campaign and content
• Your IP address, which we use to limit how often signups can be submitted and to run the anti-bot check. It is not stored alongside your signup record
• Basic website usage information, such as page views, clicks, device/browser information and approximate location
• Information about whether you opened or clicked emails we send, where available

We may also collect information through cookies, pixels and similar technologies, depending on your cookie choices.

3. How we use your information

We use your information to:

• Add you to the Episode Unlock signup list
• Give you a fan number
• Send you welcome emails, Episode updates, private links, release announcements and related artist communications
• Manage the Episode Unlock counter and signup system
• Understand which posts, ads, links and campaigns are bringing people to the website
• Improve the website, releases, emails, ads and fan experience
• Prevent spam, bots, fraud or misuse of the website
• Comply with legal or regulatory obligations where required

4. Our lawful basis for using your information

Where applicable under UK data protection law, we rely on one or more of the following lawful bases:

• Consent, where you sign up to receive emails or agree to certain cookies or tracking
• Legitimate interests, where we use basic website and campaign information to understand and improve our releases, website and marketing, provided your rights do not override those interests
• Legal obligation, where we need to keep or use information to comply with the law

You can withdraw consent for marketing emails at any time by clicking the unsubscribe link in our emails.

5. Email communications

If you sign up, we may send you emails about the relevant Episode, future Episodes, music releases, private links, streaming links, behind-the-scenes content and related artist updates.

You can unsubscribe at any time using the unsubscribe link in any marketing email.

We may still send essential service emails related to your signup or website use where necessary, for example confirmation or system-related messages.

6. Cookies, pixels and tracking

We may use cookies, pixels and similar technologies to run the website, protect it from bots, understand website activity and measure the performance of posts and ads.

These may include tools such as:

• Google Tag Manager
• Meta Pixel
• TikTok Pixel
• Cloudflare Turnstile
• Website analytics or event tracking tools

These tools may help us understand things like page views, signup events, link clicks, traffic sources and campaign performance.

Where required, we will ask for your consent before using non-essential cookies or similar tracking technologies. You can accept or decline these when the banner appears, nothing non-essential loads until you choose, and your choice is remembered on your own device.

7. Services that process data on our behalf

We may use trusted third-party services to operate the website, send emails, store data, measure performance and protect against spam or misuse.

These may include:

• Website hosting providers, such as Vercel
• Database providers, such as Supabase
• Email marketing providers, such as MailerLite
• Transactional email providers, such as Resend
• Analytics and tag management providers, such as Google Tag Manager
• Advertising and tracking platforms, such as Meta and TikTok
• Bot protection providers, such as Cloudflare Turnstile
• Abuse-prevention and rate-limiting providers, such as Upstash

These services may process personal data on our behalf so that we can run the website and communicate with you.

We do not sell your personal data or share it with third parties for their own independent marketing purposes.

8. External links

The website may link to third-party websites and services, such as Spotify, Apple Music, YouTube, SoundCloud, Instagram, TikTok or other platforms.

If you click an external link, that third party may collect and use your information under its own privacy policy. We are not responsible for the privacy practices of external websites or services.

9. How long we keep your information

We keep your personal information for as long as needed to manage the Episode Unlock system, send artist communications, maintain signup records, understand campaign performance and comply with legal obligations.

If you unsubscribe from marketing emails, we may keep a record of your email address to make sure we do not email you again unless you later choose to resubscribe.

You can contact us at lemonbenmusic@gmail.com if you want to request deletion of your information.

10. International transfers

Some of the services we use may process or store data outside the UK.

Where this happens, we rely on appropriate safeguards where required, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms used by those service providers.

11. Your rights

Depending on where you live and the law that applies, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict certain uses of your information
• Withdraw consent where we rely on consent
• Ask for a copy of your information in a portable format
• Complain to a data protection regulator

If you are in the UK, you can contact the Information Commissioner’s Office (ico.org.uk) if you have concerns about how your personal information is used.

12. Security

We use reasonable technical and organisational measures to protect personal information. However, no website, email system or online service can be guaranteed to be completely secure.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

If we make significant changes, we may take additional steps to let you know.

14. Contact

If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:

lemonbenmusic@gmail.com